Avoid contractions in formal writings. Since ur adressing legal conflicts, u may not wanna bring up confusions by saying "almost" which occurs in the 2nd para. Also, try to add some "buffer" in the opening instead of getting right into business as long as u wanna keep a good will and long-term relationship. The 4th paragraph is not well-written and need major ajustments to make sense. Minor grammar mistakes can be revised.