The status of your Customer Support ticket #3362 has changed to“Answered.”
You can view your ticket details or check its status by clicking the link below:
<http://>
If you can’t click the link above, copy and paste the entire URL into your browser.
This is the latest response from Customer Support:
Greetings,
Thanks for getting in touch with us today and congrats on the upgrade!
In cases like these, we can help you recoup the standard edition key that was on your account by adding a new standard edition account to another Battle.net account. To do this, just reply back with the email address for the Battle.net account you'd like that upgrade on and we'll get that set up for you.
As an unfortunate and seperate issue, the Battle.net account m**@163.com appears to have incomplete or inaccurate contact information. The Diablo III Real Money Auction House has been disabled to provide you with an opportunity to properly update this information and regain full access to the account.
Please take a moment to read the Battle.net Terms of Use (http://us.blizzard.com/en-us/company/about/termsofuse.html). It is your responsibility to ensure your contact information is accurate. Keeping your information up-to-date helps us ensure your privacy and security and can help prevent account issues in the future.
It is important to note that we are unable to assist any player in regaining access to an account not created in his or her own name.
Please see our online knowledge base article for information and instructions on how to submit a country change request (http://us.battle.net/support/en/article/2700028). Once the required documents are submitted, we will be more than happy to investigate the possibility of changing the country associated with your Battle.net account.
IMPORTANT: In order to update the country on an account, the current Battle.net Balance must be below $20.00 USD or equivelant. Any remaining balance below that amount will be lost when the country is updated. Customer Support is not able to convert Battle.net Balance purchased using one country's currency for Battle.net Balance in another region.
If you have additional questions or concerns, please reply to this ticket and let us know.
Account&Technical Services Rep Joe L.
Customer Services
Blizzard Entertainment
www.blizzard.com/support
What does the“Answered”status mean?
- A ticket in“Answered”status means that a Customer Support representative has provided an answer to your ticket.
What can I do next?
- You can click“Need More Help”in-game, after you view the in-game response.
- Or, you can choose the“I still have a problem”option on the ticket detail page. Please note that if you choose this option, your in-game ticket will be converted into a web ticket. It will no longer be viewable in game, but will be visible on the Blizzard Customer Support web site instead.
If you have additional questions or concerns, please log in to the Blizzard Customer Support web site
You can view your ticket details or check its status by clicking the link below:
<http://>
If you can’t click the link above, copy and paste the entire URL into your browser.
This is the latest response from Customer Support:
Greetings,
Thanks for getting in touch with us today and congrats on the upgrade!
In cases like these, we can help you recoup the standard edition key that was on your account by adding a new standard edition account to another Battle.net account. To do this, just reply back with the email address for the Battle.net account you'd like that upgrade on and we'll get that set up for you.
As an unfortunate and seperate issue, the Battle.net account m**@163.com appears to have incomplete or inaccurate contact information. The Diablo III Real Money Auction House has been disabled to provide you with an opportunity to properly update this information and regain full access to the account.
Please take a moment to read the Battle.net Terms of Use (http://us.blizzard.com/en-us/company/about/termsofuse.html). It is your responsibility to ensure your contact information is accurate. Keeping your information up-to-date helps us ensure your privacy and security and can help prevent account issues in the future.
It is important to note that we are unable to assist any player in regaining access to an account not created in his or her own name.
Please see our online knowledge base article for information and instructions on how to submit a country change request (http://us.battle.net/support/en/article/2700028). Once the required documents are submitted, we will be more than happy to investigate the possibility of changing the country associated with your Battle.net account.
IMPORTANT: In order to update the country on an account, the current Battle.net Balance must be below $20.00 USD or equivelant. Any remaining balance below that amount will be lost when the country is updated. Customer Support is not able to convert Battle.net Balance purchased using one country's currency for Battle.net Balance in another region.
If you have additional questions or concerns, please reply to this ticket and let us know.
Account&Technical Services Rep Joe L.
Customer Services
Blizzard Entertainment
www.blizzard.com/support
What does the“Answered”status mean?
- A ticket in“Answered”status means that a Customer Support representative has provided an answer to your ticket.
What can I do next?
- You can click“Need More Help”in-game, after you view the in-game response.
- Or, you can choose the“I still have a problem”option on the ticket detail page. Please note that if you choose this option, your in-game ticket will be converted into a web ticket. It will no longer be viewable in game, but will be visible on the Blizzard Customer Support web site instead.
If you have additional questions or concerns, please log in to the Blizzard Customer Support web site
