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【课程分享】Making a Hotel Reservation

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Wordoor常用英语口语课 Making a Hotel Reservation 情景对话分享
在西方大多数人都会提前预定酒店,大部分预定将保留至他们到达酒店之前。通过以下几个对话可以学会如何在酒店登记和退房,如何享受客房服务,以及如何处理电话唤醒。
一、Hotel Reservation
Receptionist: Thank you for calling HolidayInn. How can I be of service?
Customer: Yes, How much are your rooms?
R: Our standard rooms start at $80.
C: Okay, can I reserve a room please?
R: Would you like to make a reservation?
C:Yes, I would like to reserve one room, please.
R:What day would you like to check in?
C: I would like to check in the 19th of June.
R:How long will you need the room for?
C:I plan to stay for 3 nights.
R:Congratulations, we have reserved a room from June 19th to June 22nd.


1楼2013-12-05 10:09回复
    二、Room Details
    这个对话里获取了更多关于房间的信息,这个服务比对话一要好呀
    Receptionist:How many rooms do you want to reserve?
    Customer: I will only need one room.
    R: How many adults or children will there be?
    C: I will be the only adult.
    R:Would you prefer a smoking or non smoking room?
    C: I would like to have a non smoking room please.
    R:Ok, let me see what we have available. We only have a room with a king size bed, is that ok with you?
    C: That is perfect!
    R:We are almost done here, may I have your credit card, please?
    C:Yes.
    R:Ok, Mr. Jackson. I have one non smoking king size room reserved for June 19th until the 22nd of June. The total cost comes to $280 which includes tax. If you wish to cancel, please call us with in 24 hours before the 19th of June. Is there anything else I can help you with?
    C: No, thank you for you service.
    R:It was my pleasure; we will see you on June 19th. You have a nice day and thank you for choosing HolidayInn. Goodbye.
    C: Goodbye
    有个小问题 a king size bed 你知道是什么意思吗


    2楼2013-12-05 10:30
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      三、Check in and Details
      Customer:Hello, I have made a reservation and I am here to check in.
      Receptionist: Ok, may I have you credit card and passport please?
      C:Here is my passport and this is my credit card.
      C:Where can I find the elevator?
      R:If you walk straight and turn left, you will find the elevator.
      C: Thank you.
      C:Do you have Wi-Fi?
      R:Yes, we offer free Wi-Fi.
      C:What is the password?
      R:The password is AAAAAA. Is there anything else I can help you with?
      C: Yes, I would like to have a wake up call please.
      R:What time would you like to have a wake up call?
      C:I would like a 7:30 am wake up call.
      R:I will have that happen. Is there anything else?
      C:When do I need to check out?
      R:Check out is at noon on June 22nd.
      C:Thank you.
      R:Is there anything else I can help you with?
      C:No, Thank you.
      R:Thank you for choosing HolidayInn. I hope you enjoy your stay here.
      老外都用信用卡和护照做身份证明的,另外别忘了问wifi密码哦


      3楼2013-12-05 13:28
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