Hello,
We wanted to apologize for the delay in responding to your support ticket and to assure you that your ticket is in the queue awaiting review. We anticipate that an agent will be able to work on your support request soon, so please watch for our e-mail.
Thank you for your continued patience.
百度机翻 ：
你好,
我们想道歉延迟回复你的支持的机票和保证您的机票是在队列中等待审核。我们预期,代理人将很快能够对您的支持请求,所以请继续关注我们的电子邮件。
谢谢你的继续耐心。