信里说的那个扣下的费用是不是2-3个工作日就会删除的？还是要我打电话去银行提供Settlement Verification Code才能删的？
I've checked the previous correspondence and see that previous rep asked you to place the order for sound card and not "Denon DA-300USB High Resolution Audio DAC Headphone Amplifier". Upon checking I also see that the order #115-4018593-9838616 is canceled due to some reason and you have not been charged for it, though you may still notice an authorization. This should be removed according to the policies of your bank.
Hence, I request you to please contact your bank to clarify how long they hold authorizations for online orders.
Further, I'd also like to inform that when you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships.
In this case, I see that we were able to authorize your credit card when you placed the order but couldn't charge for the order as it was cancelled.
Therefore, the charge that is being appeared on your credit card is just an authorization and will be normally removed in 2-3 days. I request you to contact your bank so that they can look into this issue and resolve it for you by explaining clearly.
I can provide you with the settlement verification code. It depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization in question. Here’s that information:
- Settlement Verification Code: 315032
However, if your bank can't remove this authorization without more information from Amazon, please contact us over phone with your bank on the line.
***Regarding the order #115-0018096-3650613:
I request you to cancel the order as we'll not be able to issue refund for the full item cost. I apologize on behalf of my colleague. To cancel this order, visit the link below and click the "Need to cancel an item?" button:
https://www.amazon.com/gp/css/summary/edit.html?orderID=115-**************
To compensate for the inconvenience caused with this order, I'd like to make an exception. Please place a new order with One day shipping and write to us with the order number using the link below and we'll either waive off or issue a refund for the shipping charges. Just make sure the item is at least fulfilled by Amazon:
http://www.amazon.com/rsvp-mi?c=rwduhbvy3489814933&q=o2r
I'm sorry I wasn't able to be of more help. I understand that my reply may not be helpful but I hope you understand my limitations.
I've checked the previous correspondence and see that previous rep asked you to place the order for sound card and not "Denon DA-300USB High Resolution Audio DAC Headphone Amplifier". Upon checking I also see that the order #115-4018593-9838616 is canceled due to some reason and you have not been charged for it, though you may still notice an authorization. This should be removed according to the policies of your bank.
Hence, I request you to please contact your bank to clarify how long they hold authorizations for online orders.
Further, I'd also like to inform that when you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships.
In this case, I see that we were able to authorize your credit card when you placed the order but couldn't charge for the order as it was cancelled.
Therefore, the charge that is being appeared on your credit card is just an authorization and will be normally removed in 2-3 days. I request you to contact your bank so that they can look into this issue and resolve it for you by explaining clearly.
I can provide you with the settlement verification code. It depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization in question. Here’s that information:
- Settlement Verification Code: 315032
However, if your bank can't remove this authorization without more information from Amazon, please contact us over phone with your bank on the line.
***Regarding the order #115-0018096-3650613:
I request you to cancel the order as we'll not be able to issue refund for the full item cost. I apologize on behalf of my colleague. To cancel this order, visit the link below and click the "Need to cancel an item?" button:
https://www.amazon.com/gp/css/summary/edit.html?orderID=115-**************
To compensate for the inconvenience caused with this order, I'd like to make an exception. Please place a new order with One day shipping and write to us with the order number using the link below and we'll either waive off or issue a refund for the shipping charges. Just make sure the item is at least fulfilled by Amazon:
http://www.amazon.com/rsvp-mi?c=rwduhbvy3489814933&q=o2r
I'm sorry I wasn't able to be of more help. I understand that my reply may not be helpful but I hope you understand my limitations.
