它居然又回去了!!!!!为了个礼盒,楼主我容易嘛!!!! 无奈啊,继续发邮件~ Hello This is Alice. The order was made in middle of September but it's hadn't sent out untill October. I need a difinite explain and I want to know what the logistics information means. It shows the box was returned to the consigner. Please contact me ASAP. Thanks.
由于我是晚上发的邮件,所以客服当晚就回复了~ Hello Alice , Thank you for getting in touch about the delivery of order 57888472. I am sorry to advise that this order has been returned to our warehouse by our courier provider. This is because the parcel was found to be damaged. We have requested a replacement for the order, and you will receive a dispatch confirmation email once it is sent from our warehouse. This email will provide an estimated delivery timescale so that you know when to expect the parcel. We are very sorry for any inconvenience caused by this delay. If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help. Kind regards, Max 意思是物品破损,要换货。