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A member of our team will get to your ticket as soon as possible. In the meantime, please provide a screenshot of the confirmation email that you received from Steam support after your purchase to help us locate the missing content.
If you have not received a confirmation email, it's likely that the purchase failed due to incorrect billing information. Your bank may have put a hold on the funds waiting for the payment to be collected by us. If this is the case, we will not attempt to collect the funds. The locked funds should be released within 10 business days.
If you have a different issue, please let us know and we'll be happy to assist you.
这是客服回复的东西
If you have not received a confirmation email, it's likely that the purchase failed due to incorrect billing information. Your bank may have put a hold on the funds waiting for the payment to be collected by us. If this is the case, we will not attempt to collect the funds. The locked funds should be released within 10 business days.
If you have a different issue, please let us know and we'll be happy to assist you.
这是客服回复的东西
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