Introduction:
MainBody:
Rule of our team:
(1)Listen carefully and try to make a contribution to the team.
(2)Unite and help each other
(3)Make a clear division of responsibilities.
(4)When we doing teamwork serious attention, not deserted, don't play mobile phone
(5)Try to accomplish each task, not to drag the team back.
Plan Schedules:
（1）Add some material Outside of the hot pot to make it Anti scald
(2)establish a beeper
（3）Change the paper point to an electronic menu,paper menu waste paper.
（4）Designed a special water bottle, so that the water will not splash to customer

Reflection:
Explanation of the process :
Because our low sales continued for a long time
Because our low sales continued for a, long time, often will received customer of complaints, and we company of near opened has a new of pot shop, this pot shop for we of pot shop is very strong of competition opponents, attract has many customer to they there consumption, so to save customer on we company of good impression, and from competition opponents there attract customer, we on shop within of facilities for has improved.
Resonate of innovation:
1, and from customer to we of complaints in learned that, they in dining of when often will not carefully was wok of edge hot to, not only will broke they of clothes, also will makes they of skin injured, this let they feel very troubled and angry, to no longer let in we shop consumption of customer received inadvertently Zhijian of personal and property of hurt, we decided design some protection in hot and greasy pot Shang, used to protection we of customer.
2, and part customer feedback said paper quality of points meal single too had waste, everyone points meal of when, even just points a food will waste a whole ZHANG paper head, this will damage environment, and due to menu limited, they sometimes will need, long to round to see menu, this let they was waste time, and is upset, they strongly requirements improved this, we decided adopted they of idea, with convenient, environmental of points meal way instead of traditional and complex of paper particle meal link, We want to do to calm the customer down.
3, and has customer complaints said, dining peak period shop in of voice too noisy, they to shouted to waiter to points meal or added water will is difficult, voice small words waiter fundamental listening to missing, and they think in restaurant in loud shout let waiter came is embarrassing, and in a big group people before shout also will is is no courtesy, is rude, will effect to other is dining of customer, this let they is troubled, is sorry, they think such brought waiter is waste time and energy, more will let they think is tired, I hope we can improve it, so that they can be no awkward shout would be able to call over the waiter to give them orders, so that they can save energy.We decided to adopt the idea, several improvements will not only benefit our customers, can also improve the efficiency of our in-store services, reducing chafing appear too crowded and too noisy.
4, and also has customer complaints said Dang they called to waiter to they of pot added water Shi, they will was hot of water splash to, they very antipathy such, and worried if not carefully splash to eyes in will led to more serious of consequences, this will let they not willing to again to here consumption, and waiter always to forced sent into they of Chair Zhijian, to help they added water, they think such let they is upset, and damage they and friends of dining atmosphere, they hope we can improved this, Adding water to hot pot, don't bother and insecurity, which involved the personal safety of our shops customers, we think it's very important, there is an urgent need to improve it.

1, and to no longer let in we shop consumption of customer received inadvertently Zhijian of personal and property of hurt, we decided design some things protection in hot and greasy pot Shang, this material must not easy absorption heat, this means with it not is hot, and this material need environmental and security, cannot to pot brings toxic of material, this material also need can cycle using, not in waiter cleaning it of when was broke, also need can bear fell fell, hurt and not by injury, it don't too had hard, Best is a relatively soft things.After discussion and comparison, we believe that this material is not especially hard, not too hot, and it can withstand scrubbing and not be harmed.
2, paper order really wasted resources, a table is a table of seaweed is a waste of time and resources, and staff will be a lot of pressure, and also a lot of work.Considering that this is a time of rapid development of information technology and electronics, we believe that can be used with a progressive, some electronic things, so they don't just make customers feel our hot pot restaurant is very modern, very clean, but also improve the efficiency of our order, save resources, protect the environment, minus the trouble of recycling, and so on.We first had the idea of electronic menu, it will not be wasted, and customers searching for food they want through the electronic interface would be very convenient, it is illustrated, is only a rough picture than the show, but there are a lot of different pictures.The elderly and children or people who cannot understand the text can see detailed pictures, so that they can successfully order, impression for our hot pot shop will increase, it is very self-without waiter Moss has his own point, very convenient and fast.
3, on how to call the waiter, we do a lot of discussion, in order to build a quieter dining environment, we believe that absolutely cannot be called again by calling the waiter, not only because it would make customers feel embarrassed, and it would be dining will be very messy.We thought has call Bell, but this call Bell not General of call Bell, it not issued is big of sound, in we of pot shop in will placed some screen, dang has wants to call waiter of customer by Xia call Bell Shi, screen will issued beautiful of tips sound, and will displayed is which seat in call waiter, seat of number will appeared in screen Shang, such waiter on can easily of found need service of seat, without customer spent is big of strength to shouted.Each waiter will equipped with a small machine, hanging in they of waist Shang, dang was in call waiter of when, they waist Shang hanging of this small machine will vibration, and this small machine also has a mini of screen, is call of customer of table, also will appeared in this small screen Shang, such more convenient can let waiter see, also not disturb to other of customer.
4, and we to improved to pot added water of way wants to has many, first thought in pot Shang do a can let flow down of concave slot, added water of when can let water along this highlight to of concave slot flow into pot in, but this programme later was denied has, because it although no longer splash water, but it too had trouble, and this diversion of things too had highlight has, like is strange, also will effect to customer dining, we on this and wants to has a other note, this improved not from pot itself for improved, But decided to improve the kettle with water.We decided to design a pot a long pot for water, and it has a special spout shape at the end, there is a small cover, to prevent hot water splashing up and burn customers.Its spout is very long for a reason, staff not very effortless and send it to the customer to add water, which can solve the customer's problem.

Challebges:
1, and in put this material installation to pot edge of process in the, we found it is easy off, such is bad, to solution this problem, we only in pot Shang also do has improved, in pot of edge Shang added has three a card mouth, these card mouth can help put XX ring fixed in in situ, not mobile, and we found do has this improved zhihou and more has a convenient of at, if this XX circle not carefully damage has words, on can is convenient of put it from pot Shang took down for replaced, also is convenient cleaning it, Don't worry about the gap will get it clean.
2, and due to we open of is pot shop, table Shang wonderful will easy splash to liquid, if to in table Shang installation electronic screen, on need consider to it can waterproof of problem, if not waterproof of words on cannot reached we of requirements, and due to we need of is can touch screen of points meal machine, so we cannot with things block with it, after thinking and research, we decided put it installation in a can mobile of waterproof of cover following, such on solution has machine cannot waterproof of problem, also avoid has was lane dirty of problem, Customers can need it then it moves down from under the covers, this is great, it even without the location on the desktop.
Improvements of the service:
1, after the improvements, in the hotpot meals of our efficiency, customers can dine more at ease in our shop without fear of damage on the property and personal safety.
2, wasting the customer's time, efficiency of ordering a lot, also protects the environment, no longer need to waste paper resources, the attendant burden can be more focused service to the real needs of the customer.
3, the dining environment is quiet, saving customers energy, when the waiter not to bother the other customers, the waiter can quickly find needed services.

O

Reflection:
Explanation of the process :
Because our low sales continued for a long time, we often received customer's complaints, and there is a new pot shop opened near our company ,this pot shop is very strong of competition opponents to us , they attract many customer to consumption in their shop, so we need to save customer's good impression on our company , and attract customers from our competition opponents, so we Decided to make some improvements.

Resonate of innovation:
1、From customer's complaints we learned that when they in dining they often burned by wok's ledge, not only will broke their clothes, but also will makes they skin injured, this make they feel very troubled and angry. In order to not to make customers personal and property damage ，we decided design some protection in hot and greasy pot ，it must can be used to protection our customer.

2、A part of customer give some feedback ,they said paper menu is too waste, if somebody just need one things,they also need to write on a piece of paper,this will waste so many paper, and that harms the environment. And paper menu is limited quantity ,sometimes they need to wait a long time to see our menu, this make them waste so many time, and make them upset, they strongly requirements we to improved this, we decided adopted their suggestion, use convenient and environmental protection way to instead of traditional and complicated paper menu.We hope this can make customer feel calm .

3、About customer how to called the waiter,We did a lot of discussion,In order to build a relatively quiet dining environment, we can't make customer shouted to call waiters,not only because it will make customers feel embarrassed, and it can make our dining environment very messy.We thought about the call bell, but the call bell is not a generally call bell, it's can not made a lot of noise,there will put some screen in our hot-pot shop.When a customer wants to call a waiter ,they can press the call bell, the screen will sent out beautiful voice,and it will seat where is calling the waiter,his seat number will appear on the screen,by this way, the waiter can easily find the needed service,each waiter ill be equipped with a small machine, hanging on their waist,when someone call the waiter, this small machine will vibrate in his belt,and the small machines also have a mini screen, so it is more convenient to let the waiter see, customers need't to should ,so it won't disturb the other customers.

4、And there also have some customers complaints said when they called to waiter to come to their pot added water , hot water splashed to them face, they very antipathy this,and worried about if hot water splash to eyes it will led to more serious of consequences, this will let they not willing again to here consumption, and waiter always to forced sent into they of Chair to help they added water, they think this make them upset, and damage their friends of dining atmosphere, they hope we can improved this, Make adding water don't too bother and insecurity.We think this involved the personal safety of our shops's customers, it's very important, there is urgent need to improve it.

Innovation idea:
1、In order to not to let in our customers receive casual in the personal and property damage，we decided to design some things protection on the hot and greasy pot,this materials must not be easy to absorb heat, this means that it is not very hot,and the material need to environmental protection and safety,It can't bring toxic substances for hot pot.This material also should be recycled, it will not be broken when the waiter to clean it,it need to withstand fall injury and will not damage.As a result of the discussion and comparison, we think that this material can neither particularly hard, also won't too hot, and it can withstand washing and won't be hurt.

2、Paper order sheet is really too waste of resources, and a table in a table of the menu is a waste of time and resources, and the attendant pressure will be very big, also a lot of work. Considering this is a era of information technology and electronic technology rapid development, we can think, advancing with The Times with some electronic things, such not only can make the customer feel our hot-pot restaurant very modern, very neat, also can improve the efficiency of our order, save resources, protect the environment, also reduced the recovery and so on. We first think of electronic menu, it will not result in a waste, and the customer you want to search through the electronic interface food will be very convenient, it is illustrated that pictures also is more than just a rough idea of your show, but there are many different images. Old people and children or people who don't understand the words we can see the detailed pictures, so that they can also order well, for our hot-pot restaurant impression will also increase, It is very self-service, unbidden waitress menu can make their own point, very convenient and quick

3,{buqian#Said a customer complaint, dining at the height of the store's voice is too loud, they want to shout to the waiter to order or water will be very difficult, small voice attendant fundamental can't hear, and they feel in the dining room with a loud voice to the waiter came and embarrassing, and also will cry in front of a large group of people seem to be very rude, very rude, will affect the other is help diners, it makes them very, very sorry, they thought it caused waiter is a waste of time and effort, can make them feel more tired, I hope we can improve this, lets them without embarrassing loud voice can call to the waiter to give them the order smoothly, so that they can save the energy. We decided to adopt the idea, make some improvements is not only beneficial to our customers, also can improve the efficiency of our in-store services, reduce the hot-pot restaurant in too crowded and too loud.

3、About customer how to called the waiter,We did a lot of discussion,In order to build a relatively quiet dining environment, we can't make customer shouted to call waiters,not only because it will make customers feel embarrassed, and it can make our dining environment very messy.We thought about the call bell, but the call bell is not a generally call bell, it's can not made a lot of noise,there will put some screen in our hot-pot shop.When a customer wants to call a waiter ,they can press the call bell, the screen will sent out beautiful voice,and it will seat where is calling the waiter,his seat number will appear on the screen,by this way, the waiter can easily find the needed service,each waiter ill be equipped with a small machine, hanging on their waist,when someone call the waiter, this small machine will vibrate in his belt,and the small machines also have a mini screen, so it is more convenient to let the waiter see, customers need't to should ,so it won't disturb the other customers.