Dear 684433520,Thank you for contacting BattlEye support, we have received your request #725685. Please read the following section(s) corresponding to the type of your request to get immediate information.
Technical Problems
==================
Please carefully read our FAQ first: http://www.battleye.com/support/faq/. Most issues can quickly be solved by following the instructions posted there.
Global Bans
===========
If you are globally banned without having attempted to cheat, please include your exact (!) global ban ID and the name of the game. The ID is shown in your global ban message ("Global Ban #ID"). If no global ban IDs are shown in your game, please provide your game account name. Without this information we won't be able to process your request.
Note that we reserve the right not to discuss valid global bans. If you did attempt to cheat please understand that your global ban will not be lifted by us. We do not accept any excuses for why you used cheats. Valid global bans are permanent and no exceptions can be made.
CD-Key-related Issues
=====================
The cd-key system is not administrated by us, so we cannot help you with such issues. Please contact the game developers for help. If you know or suspect that your cd-key was stolen and you got possibly banned as a result please contact them as well.
Admin Bans (including BEC "GameHack #X" bans)
=============================================
Those are third-party bans and we cannot assist you in any way with them. Please contact the server admin or community for help.
Game-related Issues/Questions
=============================
Please understand that we can only assist you with BE-related issues, so please contact the game developers for help.
All Other Issues/Questions
==========================
We will try to get back to you ASAP. Please understand that due to great volume it can sometimes take a few days for us to get back to you.
Your BattlEye Support TeamIf you wish to provide additional comments or information regarding the issue, please reply to this email.
Technical Problems
==================
Please carefully read our FAQ first: http://www.battleye.com/support/faq/. Most issues can quickly be solved by following the instructions posted there.
Global Bans
===========
If you are globally banned without having attempted to cheat, please include your exact (!) global ban ID and the name of the game. The ID is shown in your global ban message ("Global Ban #ID"). If no global ban IDs are shown in your game, please provide your game account name. Without this information we won't be able to process your request.
Note that we reserve the right not to discuss valid global bans. If you did attempt to cheat please understand that your global ban will not be lifted by us. We do not accept any excuses for why you used cheats. Valid global bans are permanent and no exceptions can be made.
CD-Key-related Issues
=====================
The cd-key system is not administrated by us, so we cannot help you with such issues. Please contact the game developers for help. If you know or suspect that your cd-key was stolen and you got possibly banned as a result please contact them as well.
Admin Bans (including BEC "GameHack #X" bans)
=============================================
Those are third-party bans and we cannot assist you in any way with them. Please contact the server admin or community for help.
Game-related Issues/Questions
=============================
Please understand that we can only assist you with BE-related issues, so please contact the game developers for help.
All Other Issues/Questions
==========================
We will try to get back to you ASAP. Please understand that due to great volume it can sometimes take a few days for us to get back to you.
Your BattlEye Support TeamIf you wish to provide additional comments or information regarding the issue, please reply to this email.
