Hi again! Thank you and I really appreciate the information provided. You see, player's account security is very important to us. As for now, we wouldn't be able to proceed further as those details do not match with what we have here. Totally understand that sometimes it's difficult to remember everything by heart, but we need all necessary information to examine each case better, Chief. As always, please remember that you are important to us and I will always be right here if you ever need anything else! Best regards, Aerynn