Rootcause，Rootcauseisthebasicreasonforanincident，problem，ornon-conformancethatcanbeidentifiedbyusingasystemicapproach。Itistheprimarycauseofaproblemandisusuallyprecededbyotherfactorsthatserveascontributingcauses。Explanation，Rootcauseanalysisisasystematicapproachtoidentifytheunderlyingcauseofanissueorproblemsothatlong-termsolutionscanbedeveloped。Itspurposeistoidentifyanyfactorsorsystemsthatwereresponsiblefortheproblemratherthansimplyfixingthesymptom。Itinvolvesanalyzingtheissue’shistory，examiningtheentiresystemthatledtoit，andsearchingforpatternstoidentifytherootcause。Extension，Inadditiontoitsuseinsolvingproblems，rootcauseanalysiscanalsobeusedforevaluatingperformanceandforpredictingoutcomes。Itcanbeusedtoanalyzetheeffectivenessofchangesmadetoprocessesandsystems，aswellastoidentifypotentialimprovements。Additionally，itcanbeusedtounderstandcustomerexperiencesbetter，identifypotentialareasofimprovement，anddevelopstrategiesforfuturesuccesses。