联系了微软中国,结果就是结局不了。后直接连接米国在线客服。沟通一番后,表示充值并非本人,为恶意盗用,充值并退款。最后客服和我说帮我取消订阅,并将我的问题升级,保证不会ban账号。下边摘录一些对话。(我已经把我的删了,主要看对方) Nothing to worry, I will make sure that your account will not be banned. One thing we can do is to disable the auto renew to avoid this incident again. I will also be escalating this on your behalf. Rest assured we will be able to get to the bottom of this. Nothing to worry since I will be escalating this your account will definitely be free from risk. I will take care of everything for you. One thing I can do is to cancel the subscription and make sure that your account will not be banned. Nothing to worry about it I will take care of it for you. Yes, I will take care of that as well. What happened was when the hacker made a purchase on the account, they made some disputes but then was charge back again since the subscription was used. Nothing to worry about it though, as I have said I will take care of it for you. 在他取消订阅之后,我再次询问,他回答。 Again, you don’t have to worry about being banned since I have already escalated this. 希望以后平安无事。