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The Jim Cantonelli Case
For some time, southern Californian Utilities director of finance bob baker had been looking for a competent individual to take over section two, employee disbursements. Unfortunately, ken carpenter, who headed up section two for the three years, was leaving to take over a family business in the Midwest, baker had thought about Marty martin, who had been one of ken’s assistants for two years. However, baker wondered about martin, in as much as the latter was attending an MBA program night, trying to pay for a Porsche, and leading a very active life.
Baker also talked to Jim Cantonelli, about whom he had always received very favorable reports, Cantonelli had been in section one (accounts payable) for three years, and had done a good job programming many routine functions on the computer. Although baker and Jim had a favorable initial chat, Jim seemed reluctant to pursue the discussion.
Before 1985, Jim worked for an aerospace firm, and before that, an electronics corporation. He had completed an engineer/computer education in Europe to what would equal our junior-college level. However, he could not continue because he was called up for army service. Jim has proven to be one of the hardest working and most conscientious employees in the finance division of southern California utilities. He has never complained about assignments, has frequently stayed after hours and worked Saturdays on his own. No job seems too difficult for him. He has completed not only regular tasks, but also extra one willingly. And there were dozens of extra ones in 1993 when the new IBM equipment was installed.
Jim’s relationship with other company employees is minimal. He rarely participates in employee affairs and doesn't trade chitchat to any great degree with other workers. Nevertheless, he seems respected, if not well liked, by his associates.
When Jim was approached about becoming the chief of section two, he was reluctant. He noted his slight foreign accent, his lack of formal education in this country. And the trouble he has in writing up his weekly reports. But when baker painted out, in three discussions, the extra compensation he would receive, his new job title, his experience in computers, the seniority lever he was in, and the confidence baker and other officers had in him, he still had some misgivings, but Baker overrode不顾 them.
During the first two months of section two’s operation s under Jim, all seemed go to quite well, although baker understood that Jim had two or three rather sever arguments with Marty martin baker also suggested to him that it was not necessary for him to stay late so many nights, that if he would just let his subordinates take over on the assignments, they would probably fulfill them to his satisfaction, it was true that payroll activities worked in a very cyclical way, but no one should work until mid-night night after night.
Last month Marty martin left his position. He told baker it was for a better job in industry. However, others have indicated that he left because of utter frustration in never being permitted by Jim to handle a complete assignment or to take over full responsibility for a major project. when baker questioned Jim about this, he said ‘that guy has school and women on his mind, besides, he’s about as slow and lazy as every other worker in this unit”. Of course, he backed up after a few minutes, probably because baker appeared so surprised by his remark.



IP属地:江西1楼2010-12-10 09:00回复
    In the past few weeks, baker has visited Jim’s area almost every day. Jim usually appears agitated. In the past three weeks, baker has received several informal complaints from the personnel of Jim’s section. Jim himself seems more upset than ever, perhaps because of several computer-related problems and comments concerning errors. Also of major concern is the quality (or lack of it0 of the work produced by his section. There have been several kickbacks, and baker’s vice president told baker he isn’t overjoyed with the operation of section two. The heads of other sections with whom Jim must work have also complained (rather quietly) about Jim’s grouchiness and lack of cooperation.
    Two weeks ago, Jane Ablerarle, who worked under Jim, quit. Saying “I can’t work with that nut, Cantonelli.” Yesterday, bon carter and art Phillips, both excellent employees, caught baker on the way out of his office and asked for transfers to section three. When baker questioned them, carter and Phillips said something about people in section three being in their car pool. However, a couple of other who work under jim said, I guess he’s ok, all bosses are the same, he’s new and nervous, but he should settle down.
    It’s obvious baker must do something about him Cantonelli. But today when baker questioned him in general terms, Jim said that he’s just about got everything under control. “and in another moth, if I cant get these idiots employees to do a day’s work, we’ll be running as smooth as silk”
    But baker is upset and so is management. Perhaps that seminar next month at state university on “New techniques in computer payroll methods” sponsored by the western finance officers association might be just the thing for him. The registration fee is nominal.
    1.     What are the communication problems between baker and Cantonelli?
    2.     What are the communication problems between Cantonelli and his people?
    3.     What do you think should have been done in the past? What should be done now?
    文章大概看懂了 说jim这个人比较独立,不知道如何与团队合作。但是这些问题回答对我来说有些困难。请大家帮忙 谢谢!


    IP属地:江西2楼2010-12-10 09:00
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